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FREQUENTLY ASKED QUESTIONS
FREQUENT ASKING QUESTIONS
General1
Tienda Movil delivers in various areas of the GTA: Delivery schedule week
January 20 - 23
NO DELIVERY
Deliveries happen between 10:00 am and 4:00 pm
If you’re interested in experiencing the convenience of our deliveries, but it’s not currently offered in your area, don’t worry—we’re planning on expanding our reach soon!
Yes. We will deliver your groceries to your home, whether you live in an apartment/condo or a house. Unfortunately, we do not deliver to your suite. You will be asked to meet the driver in the lobby of your building. We will only make exceptions and deliver to your suite if: You are a person with a disability, caregiver of a person with a disability, pregnant woman, Seniors 65+, sick people, mothers with young kids, and any other special circumstances that makes you unable to meet us in the lobby.
No, you don’t but if you are not home, we will take a photo and send it to you to confirm that we have delivered your order and we are not responsible if the order goes missing or suffers any damage by racoons, rain, snow, etc. You can always tell us where to leave your order if you are not home or leave a container to put it inside of it.
Tienda Movil will carry a cooler that will have all temperature sensitive items and those items will be added to your order when we have arrived at your home. If you are not home, we will leave the item wrapped with a frozen bag. You can be assured that all temperature sensitive groceries be held at the required temperatures, as laid out by the health department.
Answers to your questions
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