Question 1

What is Tienda Movil and how does it work?

Accepted Answer

Tienda Movil it is an online store that offers 100% Latin American products and deliver them to your home.

Question 2

Do I need to create an account to place an order?

Accepted Answer

You will need to provide us with basic information, such as your name, address, telephone number and email address to place an order, but you do not need to create an account.

Question 3

Do I need to save a credit card on my account to place an order?

Accepted Answer

No, but creating an account and saving your information makes checkout fast and easy. Please be assured that our website is secure, and your credit card information is encrypted.

Question 4

Is there a minimum order value to be eligible for delivery?

Accepted Answer

Yes. Your total order must exceed $30.00 CAD.

Question 5

How much the delivery cost?

Accepted Answer

$20.00 delivery in orders less than $50.00. $10.00 in orders over $50.00 dollars.

Question 6

In what areas Tienda Movil delivers?

Accepted Answer

NEW!!! PLEASE READ CAREFULLY!!!We’re excited to announce that starting September 1st, we will be offering same-day delivery throughout Toronto and the GTA! Here are the details: Same-Day DeliveryPLEASE CHECK PRICES ACCORDING TO THE SIZE OF YOUR ORDER$12.99 plus taxes for Standard box (1-10 products)$16.99 plus taxes for Medium box (11-20 products)$21.99 plus taxes for Large box (21 or more products)To receive your order the same day, your order must be placed before 12:00 PM (noon).Orders placed after 12:00 PM will be delivered the following delivery day.Delivery days: Tuesday to FridayNo deliveries on Saturdays, Sundays, or Mondays.No minimum order is required for delivery. Important:Our deliveries will be handled by a third-party delivery company. Please make sure to check your phone for delivery notifications and updates regarding your order.If you have any questions about our new delivery service, please contact us at contact@tiendamovil.ca.Thank you for your continued support and for choosing Tienda Móvil Latin Supermarket!

Question 7

Will you deliver to condos/buildings?

Accepted Answer

Yes. We will deliver your groceries to your home, whether you live in an apartment/condo or a house. Unfortunately, we do not deliver to your suite. You will be asked to meet the driver in the lobby of your building. We will only make exceptions and deliver to your suite if: You are a person with a disability, caregiver of a person with a disability, pregnant woman, Seniors 65+, sick people, mothers with young kids,  and any other special circumstances that makes you unable to meet us in the lobby.

Question 8

How can I place an order?

Accepted Answer

You can place your order through our SHOP page. Select the product you want and add it to the shopping cart. When you are ready to pay just click on “Check out” and add your payment information. You will receive a confirmation email.

Question 9

When should I expect my order?

Accepted Answer

Depends of the area you live; you should expect your order between 10:00 am and 4:00 pm the day of your delivery.

Question 10

Do I have to be home for my delivery?

Accepted Answer

No, you don’t but if you are not home, we will take a photo and send it to you to confirm that we have delivered your order and we are not responsible if the order goes missing or suffers any damage by racoons, rain, snow, etc.  You can always tell us where to leave your order if you are not home or leave a container to put it inside of it.

Question 11

What happens if Tienda Movil doesn’t have a product for my order?

Accepted Answer

Tienda Movil will contacted you to let you know and we will offer you similar products.

Question 12

Is there a cut-off time for modifying or cancelling my upcoming order?

Accepted Answer

You can modify or cancel your order up until the day before your order is scheduled. Please give us a call at 647-383-9721 or send us an email to modify or cancel your order.

Question 13

How will temperature sensitive items like cheese be stored after my order is prepared for delivery.

Accepted Answer

Tienda Movil will carry a cooler that will have all temperature sensitive items and those items will be added to your order when we have arrived at your home. If you are not home, we will leave the item wrapped with a frozen bag. You can be assured that all temperature sensitive groceries be held at the required temperatures, as laid out by the health department.

Question 14

Is the hot food available at both locations?

Accepted Answer

No. Takeout food is available only at 836 Brown's Line.

Question 15

Can’t find what you’re looking for?

Accepted Answer

Get in touch with us via WhatsApp at 647-383-9721 or by email contact@tiendamovil.ca
We are always here to help!

Question 16

What is the delivery schedule?

Accepted Answer

Our delivery schedule depends on the day so please check our delivery section.

Question 17

What are the store hours

Accepted Answer

Tuesday to Saturday from 10:00 am to 8:00 pm
Sundays from 11:00 am to 6:00 pm.
Monday: CLOSED

Question 18

Where are the stores located?

Accepted Answer

1190 Woodbine avenue, East York, Toronto. M4C 4E5
836 BROWN’S LINE ETOBICOKE

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